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As participants in the Federal Family Education Loan Program (FFELP), all partners have requirements they must meet for the administration of the program. For lenders, these requirements include proper procedures for collections, claims processing, and data reporting. The Lender Requirements section provides you with the information and resources you will need to manage your student loan portfolio within the guidelines of FFELP. In addition, it can be used as a valuable training tool for new or experienced staff.
Required Due Diligence Timeframes
Default Prevention/Aversion Assistance
Default Aversion Assistance Timeframes
Common Account Maintenance
Testing CAM Files with ISAC
Manual Loan Changes
NSLDS Lender Manifest
Unreported Loans
ISAC’s Lender Manifest User Manual
Cohort Default Rates
Claims Processing
Claim Filing Requirements
General Documentation Requirements
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