ISAC Update

Welcome to the July 2005 ISAC Update for Lenders and Servicers, which is a compilation of e-Messages sent through College Zone’s e-Messaging service throughout July. This e-Messaging service has replaced ISAC's use of printed newsletters and special e-mail lists as our primary means of communicating information to you. 

The articles in this Update have been organized according to the Lender Zone subscription groups to which the messages were distributed via College Zone’s e-Messaging service.

Questions?

Questions regarding information in this ISAC Update can be directed to Lender Services by sending an e-mail message to lenderservices@isac.org or calling 800.899.ISAC (4722) and speaking with one of the following staff members:

• Sharon Bankston, extension 2826
• David Barinholtz, extension 2822
• Sondra Gardner, extension 2827
• Julie Henschel, extension 2823

On occasion, you may be directed to a specific contact person or area; when this occurs, we will provide the appropriate information in the individual article or message.

Staffing Changes at ISAC
Sent on July 28, 2005

A series of organizational changes are underway at the Illinois Student Assistance Commission (ISAC). These changes are being prompted by the departure of a few staff members. We wanted to let you know of these changes and of  ISAC's ongoing commitment to our customer service goals and to fulfilling our mission of providing access to a quality postsecondary education for Illinois students and their families.  

Effective at the end of this month, John Jennetten, Chief Program Officer (CPO), will be leaving ISAC. John has a distinguished career in higher education and has served the agency effectively as CPO since 1991.  

With John's departure, several staff members are taking on additional leadership roles as follows:

• Kathy Rooney, ISAC's Deputy Executive Director, will take on additional areas and staff under her umbrella of External Relations that had been reporting to John, adding Client Development, Default Prevention Outreach, College Zone Outreach, IllinoisMentor and related College Zone awareness activities to her existing responsibilities of Government Relations, Public Information, and College Illinois!. A new division reporting to Kathy, Public Service, with Sam Nelson as Director, will encompass many of the areas described above with the goal of enhancing the statewide visibility of ISAC's success in assisting students and families, both on the scholarship and grant side and the loan guarantor areas of the agency.
• Chris Peterson will assume the role of Chief Program Officer with the Program Services and Compliance divisions reporting to her. Chris will report to Marcia Thompson who is taking on the role of Chief Operating and Administrative Officer.
• Theresa Morgan will assume the role of Chief Financial Officer formerly held by Marcia Thompson.

These changes follow the recent promotion of Tom Breyer to Interim Director of IDAPP, effective June 1st.

The individuals involved in the above staffing changes have a combined total of over eighty years of experience with ISAC, some with additional years of experience in higher education and higher education finance. We're confident that their experience, along with their extensive commitment to ISAC and our mission, will continue to serve the needs of our clients and partners well.

Supermarket of Veterans' Benefits - July 9th at Navy Pier in Chicago
Sent on July 7, 2005