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9/29/2009

Major enhancements will be made to the Mapping Your Future Web site on Saturday, October 10th and Sunday, October 11th, resulting in the temporary unavailability of some important products and services - including Online Student Loan Counseling (OSLC). These enhancements are critical due to the increased volume of students completing counseling sessions and the increased number of counseling confirmation queries by schools and guarantors.

Please share this information with your student loan borrowers who need to complete online counseling sessions so that they can plan their schedules accordingly.

The following products and services will be unavailable on October 10th and October 11th:

Online Student Loan Counseling (OSLC) – Students will not be able to complete counseling sessions, nor will they be able to retrieve their counseling record from a previously-completed session.
Integration of Loan Counseling – If a Master Promissory Note (MPN) is integrated with OSLC, the MPN system will not be able to query the database to verify if a student has completed loan counseling.
Financial Aid Office (FAO) Access Area – Schools will not be able to access their accounts.
SchoolExpress – Schools will not get a response.
ExitExpress – Guarantors will not get a response.
ServicerExpress – Servicers will not get a response.

Mapping Your Future staff understand the inconvenience that can result from extensive, unplanned maintenance. Consequently, they only disrupt service for maintenance when it is determined to be crucial to the performance of the site.

Weekly maintenance, when required, is normally conducted on the Mapping Your Future Web site on Mondays, between 4 a.m. and 6 a.m. (CT). Analysis of usage statistics and bandwidth consumption has determined that the site has the least amount of traffic during this time so, in order to minimize service disruption, staff typically use this period to perform Mapping Your Future network upgrades and repairs.

If you have questions, please contact Mapping Your Future.

December 2009

November 2009

October 2009

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