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The following are questions and answers about ING. If you have a question not listed below, please e-mail it to an ISAC School Services Representative at schoolservices@isac.org and we will contact you directly with a response.
General Questions
User Name and Password Maintenance
Technical Information
GENERAL QUESTIONS
1Q. What is in My Zone for ING?
1A. ING is an application within My Zone. The Illinois National Guard Grant Announcement Rosters can be viewed online, printed and saved via My Zone.
2Q. How can I access ING?
2A. To access ING, click on the "My Zone" quick link from the front page of the FAA Zone. If you already have a My Zone User Name and Password, simply provide it as prompted. A link for ING will appear upon log on.
New users can be added by the Administrator designated on your campus. If your school does not yet have an Administrator, access can be requested by contacting schoolservices@isac.org. The request for institutional access must come from the Director of Financial Aid.
3Q. How many financial aid administrators can have access to ING per institution?
3A. Each Institution must set up two Administrator accounts. It is at the Director’s discretion to determine the Administrators for your school. ISAC strongly recommends that you consider using one account for the Financial Aid Office and one account for the Bursar’s Office. If one administrator forgets their password, the second administrator can reset the password without having to contact ISAC for assistance.
ISAC has not placed a limit on the number of users an Administrator may add to ING. The Administrator, however, may choose to place a limit at his/her school.
4Q. Do all users have the same level of access to ING?
4A. No. The designated Administrator determines which level of access will be granted to each user. Each school may have only two Administrators.
5Q. Does providing an e-mail address to ISAC for e-Messaging also sign me up for ING access?
5A. No.
6Q. How often will the ING Student Announcement Rosters be produced?
6A. Rosters will be created any time there is new or updated eligibility information to announce to the school.
7Q. What if I do not see a new roster?
7A. This means that there are no new ING Grant applicants processed for your school.
8Q. Can I access an ING Grant Announcement Rosters from a previous year.
8A. Rosters for the current and previous academic years will be maintained on My Zone. In 2007-08, the ING Academic Year Selection Screen will display 2006-07 and 2007-08.
9Q. Are there other enhancements to the ING Grant Announcement Rosters in 2007-08?
9A. No. The content and format of the ING Grant Announcement Roster has not changed in the 2007-08 academic year. Refer to the Reminders for the 2007-08 Academic Year section on the ING My Zone Programs page.
10Q. What if I accidentally made changes to a roster file?
10A. The roster files on the ING Web page retain the original information.
USER ID AND PASSWORD MAINTENANCE
1Q. What do I do if I need to change my My Zone password?
1A. After you have logged on to My Zone, click on the My Zone Password Maintenance link. On the Password Maintenance Web page simply type in your current Password, then type in your New Password and retype it in Verify New Password.
2Q. Will my My Zone User Name or Password change?
2A. Your assigned My Zone User Name will not change.
You will be required to change your Password every 120 days. You may also use My Zone Password Maintenance Web page to change your Password at any time.
TECHNICAL INFORMATION
1Q. What type of software is required to use ING on my computer?
1A. Microsoft® Internet Explorer version 6.0 is required, and must be enabled to accept cookies and JavaScript. (My Zone only uses “session” cookies, which are stored in temporary memory and are not retained on your computer after the browser is closed.)
ING reports in My Zone are developed in a Rich Text Format (RTF) that allows the same report format (i.e., margins and fonts) as the paper version to be maintained when they are opened in a word processing software like Microsoft Word or WordPad.
2Q. How do I log off from ING?
2A. Click on the browser’s Close (X) button located in the upper right corner of the browser’s window.
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