VOL. 22, NO. 6L
November 2004
Welcome to the November 2004 ISAC Update for Lenders and Servicers, which is a compilation of e-Messages sent through College Zone’s e-Messaging service throughout November. While this e-Messaging service is currently being offered in addition to the printed ISAC Update newsletters, it will soon replace both printed newsletters and special e-mail lists as ISAC’s primary means of communicating information to you.
The articles in this Update have been organized according to the Lender Zone subscription groups to which the messages were distributed via College Zone’s e-Messaging service.
Questions?
Questions regarding information in this ISAC Update can be directed to Lender Services by sending an e-mail message to lenderservices@isac.org or calling 800.899.ISAC (4722) and speaking with one of the following staff members:
- Sharon Bankston, extension 2826
- David Barinholtz, extension 2822
- Sondra Gardner, extension 2827
- Julie Henschel, extension 2823
On occasion, you may be directed to a specific contact person or area; when this occurs, we will provide the appropriate information in the individual article or message.
MULTIPLE SUBSCRIPTION GROUPS
Illinois Student Assistance Commission (ISAC) Holiday Schedules
Sent To Marketing News, Announcements and Operational Updates, Announcements on November 16, 2004
ISAC and the National Disbursement Network (NDN) offices will be closed on the following dates:
- Thursday, November 25, 2004 (Thanksgiving Day)
- Friday, November 26, 2004 (Day after Thanksgiving)
- Friday, December 24, 2004 (Christmas Eve)
- Friday, December 31, 2004 (New Year's Eve)
Note that ELM Resources will continue to process and transmit files on all of the dates listed above.
College Zone is available 24 hours a day, 7 days a week - even when the ISAC offices are closed. Also, questions or inquiries may be submitted at any time by sending an e-mail message to ISAC's Lender Services staff. With the exception of holidays (such as those indicated above), ISAC staff will review and respond to messages during regular business hours (Monday through Friday, 8 a.m. - 5 p.m. CT).
Processing Schedules
Click on the following link to access holiday processing schedules for loan records [CommonLine and Common Account Maintenance (CAM) files].
Loan Records
Happy Holidays!
Our entire organization would like to wish all of our lender and servicer partners a safe and very happy holiday season.
We appreciate having the opportunity to serve you, and look forward to working with you throughout the next year.
May 2005 be a healthy, peaceful, and prosperous year for all.
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MARKETING NEWS, ANNOUNCEMENTS
Mark Your November Calendar - Chat Event and Veterans Day Holiday
Sent on November 2, 2004
Loan Forgiveness, Cancellation, and Discharge Chat Event – November 9th
Lenders and Servicers: Please share the following information with your student loan borrowers.
On Tuesday, November 9, 2004, Mapping Your Future will offer a "Loan Forgiveness, Cancellation, and Discharge" chat from 6 to 7 p.m. (Central). The chat is designed to help college-aged students who are interested in managing student loan debt and learning about personal finance.
During this "Loan Forgiveness, Cancellation, and Discharge" Chat Event, participants will learn more about the Stafford and Perkins Loan Forgiveness Programs, including:
- determining eligibility for loan forgiveness, cancellation, or discharge;
- applying for loan forgiveness; and
- paying for college and general financial aid information.
You can access Mapping Your Future by selecting "Mapping Your Future" from the Helpful Links page that is located in the "Resources" section of the Lender Zone.
Students can use the link on the right side of the Student Zone front page.
Mapping Your Future can also be accessed directly at http://www.mapping-your-future.org/.
The calendar of upcoming Chat Events is in the Outreach Activities section of College Zone, which can be accessed in the center of the College Zone home page. Remember, also, that a poster (in .pdf format) listing 2004-05 Chat Events is available via the "Live Chat Events" page of the Mapping Your Future Web site. You may wish to consider printing (on 8½" x 11" paper, in color or black & white) and displaying this poster in areas that can be easily viewed by individuals seeking information about the college process.
Archived "Questions and Answers" from earlier chats can be accessed by visiting the section entitled "Chat Transcripts" at www.mapping-your-future.org/services/chatnight.htm.
The above is based on information from a Mapping Your Future E-Update. Mapping Your Future is a national collaborative public service project of the financial aid industry, including ISAC - bringing together the expertise of the industry to provide free college, career, financial aid, and financial literacy services for schools, students, and families.
Veterans Day Holiday – November 11th
Due to the Veterans Day holiday, ISAC offices will be closed on Thursday, November 11, 2004, and will reopen on Friday, November 12th.
Loan records received at ISAC on November 11th, as well as disbursement records received at the National Disbursement Network (NDN), will be processed the following business day. This means that CommonLine or Common Account Maintenance (CAM) files received on November 11th will be processed on November 12th, with results available November 15th (or the next available day for any schools opting to receive NDN files on specific days of the week). Note that ELM Resources will continue to process and transmit files on November 11th.
College Zone is available 24 hours a day, 7 days a week - even when the ISAC offices are closed. Also, questions or inquiries may be submitted at any time by sending an e-mail message to ISAC's Lender Services staff. With the exception of holidays (such as Veterans Day), ISAC staff will review and respond to messages during regular business hours (Monday through Friday, 8 a.m. - 5 p.m. CT).
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ISAC UPDATE
Electronic ISAC Update for October 2004 Available at College Zone
Sent on November 1, 2004
The October 2004 edition of the ISAC Update is now available for your review within the ISAC Publications section of College Zone's e-Library. This version of the monthly electronic ISAC Update is a compilation of e-Messages sent to Lenders and Servicers in October via College Zone's e-Messaging service.
Topics covered in the October 2004 ISAC Update include:
- Too Much Information? Too Many Students? Not Enough Time? We Can Help!
- 2004 Fall Seminars - "Meeting Information Challenges" - Online Registration Now Available
- Finding the School of Your Dreams and Gaining Admission: Mapping Your Future Chat Event - October 12, 2004
- Electronic ISAC Update for September 2004 Available at College Zone
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